Commitment: AdvenTurous Five (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, and manage your personal information.
Effective Date: (e.g., Last Updated: October 2025)
Detail the types of information collected and the purpose of collection.
Identity & Contact Data: Name, email address, phone number, residential address (collected for booking and communication).
Booking & Transaction Data: Tour selection, payment method details (note: actual credit card numbers should be handled securely by a third-party payment gateway, e.g., Stripe, not stored by you).
Sensitive Data (Health/Safety): Medical conditions, allergies, or dietary requirements (collected only to ensure safety and comfort on the tour).
Website Data: IP address, browser type, device details, and general location (collected via cookies and analytics tools to improve the website).
Directly from You: When you fill out a booking form, contact form, sign up for a newsletter, or communicate with us via phone/email (info@adventurousfive.com.au / 0475 750 473).
From Third Parties: Through booking agents, payment gateways, or review platforms.
List the primary purposes for which you use the data.
To process and confirm your tour bookings.
To communicate with you regarding your tour (e.g., pickup times, changes).
To ensure your safety and comfort on the tour (via sensitive data).
For billing and accounting purposes.
For internal administration, planning, and service improvement.
For direct marketing (only if explicit consent is given, with an easy opt-out).
Third-Party Suppliers: To necessary suppliers involved in your tour (e.g., accommodation providers, specialty activity operators, only when required for your booking).
Payment Gateways: To process secure transactions.
Legal Requirements: Where required by Australian law or government authorities.
Storage: Detail measures taken to protect data (e.g., password protection, encryption, secure server environment).
Retention: How long data is kept (only as long as necessary for the services and legal compliance).
Data Integrity: Steps taken to ensure the information collected is accurate, complete, and up-to-date.
Your Rights: State that individuals have the right to access and request correction of the personal information we hold about them.
Contact for Access: Provide an email address or process for making an access request.
Clear instructions on how to unsubscribe from marketing communications (e.g., click the ‘Unsubscribe’ link in the email, or email info@adventurousfive.com.au).
Updates: The policy may be updated periodically, and the latest version will always be posted on the website.
Contact Information for Privacy Concerns:
Privacy Officer: (Designate an internal contact, or use the general email)
Email: info@adventurousfive.com.au
Complaint Resolution: Outline the process for filing a privacy complaint, and mention the right to escalate unresolved complaints to the Office of the Australian Information Commissioner (OAIC).
