Terms & Conditions

By proceeding with a booking or using the services provided by AdvenTurous Five, you agree to these Terms & Conditions.
Effective Date: (Last updated: October 2025)

Define key terms used throughout the document for clarity.

“Company,” “We,” “Us,” “Our”: AdvenTurous Five (ABN:19651643695).
“Client,” “You,” “Guest”: The person making the booking and all persons traveling under that booking.
“Tour” or “Services”: The travel and recreational services provided by the Company.

Contract Formation: When and how a booking is confirmed (e.g., upon receipt of full payment/deposit and confirmation email).
Pricing: All prices are in AUD and include GST unless stated otherwise. Prices are subject to change until confirmed by booking.
Deposit/Full Payment: Specify deposit requirements, due dates, and when the final balance is due.
Payment Methods: List accepted methods.

This is the most critical section for a tour company. Clearly define who makes the cancellation and the financial consequences.

Cancellation Fees: Implement a clear tiered structure (e.g.):
- 30+ days prior to departure: Full refund less an administrative fee.
- 7-29 days prior: 50% refund.
- Less than 7 days prior / No show: 0% refund.
How to Cancel: Must be in writing (email).

Force Majeure/External Factors: State that AdvenTurous Five is not liable for cancellations due to extreme weather, safety concerns, political unrest, or events outside its control (e.g., road closures). In such cases, offer a re-booking, credit, or partial/full refund based on irrecoverable costs.
Minimum Numbers: State the right to cancel if minimum passenger numbers are not met (typically 7-14 days before departure). Offer a full refund or alternative date.

Medical Conditions: Requirement for clients to disclose any medical conditions or mobility issues before booking.
Physical Fitness: A general statement that tours require a basic level of fitness (refer back to the specific tour page for details).
Right to Refuse: The Company reserves the right to refuse participation to any individual deemed unfit, disruptive, or a risk to safety (without refund).

Australian Consumer Law (ACL): Explicitly acknowledge that these T&Cs do not exclude, restrict, or modify any rights or remedies you may have under the ACL. Services will be provided with due care and skill.
Client Responsibility: Clients are responsible for their own property and conduct.
Third-Party Suppliers: If you use third-party operators (e.g., helicopter rides, ferry services), state that you act as an agent and are not responsible for their acts or omissions.
Safety Instructions: Clients must follow all instructions given by the guide/driver.

Recommendation: Strongly recommend that all guests purchase comprehensive travel insurance covering cancellation, loss of luggage, medical expenses, and potential tour disruptions. For multi-day tours, this may be stated as mandatory.

Briefly state how customer data is handled and include a mandatory link: [Link to Privacy Policy Page]

State that these terms are governed by the laws of Victoria, Australia, and the Australian Consumer Law.